QuickBooks error OLSU 1013 takes place when QuickBooks fails to communicate with your bank or financial institution. It can occur when you have authorized an inactive bank account for online banking in QuickBooks. Improper setting of online banking in QuickBooks can also promote error OLSU. When the error occurs, you may not be able to update your account information or download the latest transactions from your bank. For effective troubleshooting of the banking error code OLSU 1013 in QuickBooks, read this blog until the end.
Getting QB error OLSU 1013 while connecting with your banking institution? Dial our QuickBooks error support number (801)-882-2349 for hassle-free error-resolution
QuickBooks Error Code OLSU 1013: Description
QuickBooks error OLSU 1013 arises when QuickBooks can’t communicate with the bank’s server. You will get an error message on your screen that says, “An unexpected error occurred.” The error message explains that the error is being caused due to the inaccessibility of branding and profile servers. You will be prompted to click the Cancel button to discontinue and set up the account once again for the continuation of the online services. Furthermore, the error message suggests contacting the QuickBooks support if the problem persists after performing the account reset process.
What Brings Forth QuickBooks Error Message OLSU 1013?
Error code OLSU 1013 can be triggered due to several reasons listed in the below-given points:
- Outdated version of the QuickBooks Desktop software
- Week or unstable Internet, preventing QuickBooks from connecting with the bank
- Incorrect user ID or password can also promote QuickBooks error OLSU 1013
- Bank’s server is under maintenance
- Unsupportive configuration of the Internet Explorer deterring QuickBooks from connecting with the Internet
- Outdated Banking Institution Directory
- When you are not using Express or Side By Side Mode
Things to Keep In Mind before Getting Started With Error-Resolution
Before you fix the QuickBooks error code 1013, you need to consider a few important points to ensure the effectiveness of the troubleshooting steps:
- Update QuickBooks Desktop to the latest maintenance patch
- Make sure that you have a stable Internet connection to perform the error-resolution
- Check your login credentials by signing into your online banking account
- Internet Explore must be your default browser. Check how to make Internet Explorer your default browser if you are not sure how to get it done.
- You are using the latest updated version of Internet Explorer
How to Resolve QuickBooks Bank Feed Error OLSU 1013?
QuickBooks error OLSU 1013 can be removed easily with a few simple troubleshooting procedures, listed below:
Procedure 1: Modify Internet Explorer Settings
If your Internet Explorer settings are not supporting the QuickBooks connection with the Internet, then you need to modify the settings.
- Open Internet Explorer 11 and click Gear icon located on the upper right corner
- Now navigate to the Internet Options and hit Advanced tab
- Move down to the Security Section and unmark the checkbox for USE TLS 1.0
- Mark USE TLS 1.2 to enable TLS 1.2 protocol and click Apply
- Hit OK and restart your system after closing all the running programs
If QuickBooks connectivity error OLSU 1013 continues, then move to the next solution.
Procedure 2: Make QuickBooks to Use Express Mode
To get it done, follow the below-given set of steps:
- From under Edit tab in QuickBooks Desktop, click Preferences
- Now on the left side of the dashboard, find and click Checking
- Next, click Company Preferences and select Express mode in the Bank Feed window
- Click OK to confirm the changes you have made.
On getting QuickBooks error OLSU 1310 after performing the above-given solution, try the next troubleshooting procedure.
Procedure 3: Deactivate All Accounts Having Online Services
In this procedure, you will have to deactivate the accounts having online services, then set them up for the bank feeds.
- Scroll down to the bottom of Chart of Accounts window and select “Include inactive” checkbox
- Now Deactivate Bank Feeds for the inactive account
- Close and re-open the file to proceed further
- Set up each account for Bank Feeds
Need Further Assistance For QuickBooks Banking Error OLSU 1013!
If none of the troubleshooting procedures bring luck to the eradication of QuickBooks Online error code, then contact us at our QuickBooks error support phone number (801)-882-2349 without wasting a minute. Our certified QB professionals will look into the matter and resolve QB error 1013 for you.
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