Every business owner is well versed with QuickBooks, accounting software that helps organize complex data in a much easier way. Although the software is designed to bring order to complexities, at times, the software may malfunction. One of the significant blunders is when the QuickBooks has stopped working out of nowhere for an assortment of specific reasons. In this blog, we will dig deep into the reasons, symptoms, and various troubleshooting methods of the error QuickBooks stopped working.
If you need help for “QuickBooks has stopped working” problem, give us a call on our support number (855)-526-5749
List Of Reasons Behind The Occurrence Of The Error, “QuickBooks Stopped Working”
There might be numerous reasons because of which the QuickBooks has stopped working or might have simply triggered some actions that lead to the software not responding to any action that you perform. Therefore, if you are thinking over what issues these might be, then, the list of significant factors that result in this issue is given below:
- The company file size is too large.
- The software may have damaged or missed the QBWUSER.INI file within the system or is corrupted due to some reason.
- The hard drive that installs the data and the software may have gone corrupt.
- Program files or QuickBooks desktop installation is damaged
- You may have a damaged operating system in some manner.
- Incomplete or improper installation of QuickBooks
- WOS is not working correctly.
- The company name provided exceeds the maximum limit set that causes limitation errors, which ultimately leads the software to crash.
- Errors in Sales and Customers lists.
- The peculiarities of the system on which the software is being loaded are not resourced quite enough to get the job done.
- The other files of the QB software program have been damaged or are corrupt.
- QB desktop has not been installed correctly, or the installer was corrupted from the beginning.
- Your anti-virus program or window defender system has not recognized QB as safe software and is restricting the application from launching
What Are The Symptoms Of The Error “QuickBooks Has Stopped Working?”
If you come across any of the below-mentioned symptoms on your software after the crash, make sure to resolve it immediately, as your system might be at risk.
- QuickBooks stop working.
- Quickbooks does not open.
- System shuts down
- The device freezes and does not respond to input commands.
Some Simple Steps to Fix QuickBooks Has Stopped Working Error:
Solution 1: Download and Install QuickBooks Refresher Tool
- Download QuickBooks Refresher Tool in your computer
- Then go to your download (Ctrl+J) and click on qbrefresherv1.exe to install
- Now make a double click on QuickBooks Refresher tool icon
- If asks, click on Yes to allow user account control permission
- Then click on Yes to accept terms
- Then click on Fix my QuickBooks
- It may take some time to fix your QuickBooks Program
- Then reopen QuickBooks Desktop
If the same problem still exists after following the above step, please proceed further with the below ones too.
Solution 2: Download and use QuickBooks Install Diagnostic Tool (QBInstall Tool)
QuickBooks Install Diagnostic Tool helps to fix Microsoft component automatically that QuickBooks use.
- Install QuickBooks Tool Hub and move to your download by clicking CTRL + J
- In your downloads list, click on QuickBooksToolsHub.exe
- Click on Yes to enable this app for alterations
- Now, click on Next to install it. After that, click again on Yes to accept the license agreement
- Now, click on Next and later on Install (It may take some time)
- Once done with the installation, click on Finish
- Open QuickBooks Tool Hub. The icon will be available on the desktop
- Go to the installation Issues tab and then, click on the QuickBooks Install Diagnostic Tool
- It might take some time to configure
- Once it’s configured, click on Yes to accept the license agreement
- Click Proceed to start repair on QuickBooks desktop components.
- Once finished, restart your computer.
Solution 3: Rename or delete the QBWUSER.ini File
If your QBWUSER.INI file is damaged or missing, it can be resolved by renaming it. To rename it follow the steps mentioned below:
- Access the folder where QBWUSER.ini is saved
- Location: Users[Your user name]AppDataLocalIntuitQuickBooks [year]
- Click on “Rename” after right-clicking the QBWUSER.ini.
- After that, Add .old at the end of the file name
- Rename the EntitlementDataStore.ecml file.
- Open a sample company file if the program opens after renaming either EntitlementDataStore.ecml or QBWUSER.ini.
You have to open the file after copying it to a different folder if the sample file is accessible, but the company file is not. If you can access the company file from a different location, then there is a possibility that the problem is occurring due to the folder permission or the damaged folder. The company file is most likely to being damaged if you are still unable to sign into the data. In such events, restore the earlier backup of the data.
If QuickBooks is not starting or cannot access the sample company file, the QuickBooks installation might be damaged.
Delete your Entitlement File too
- Press Windows + R together to open Run
- Enter C:ProgramDataIntuitEntitlement Clientv8. If not found look for C:ProgramDataIntuitEntitlement Clientv6 and click OK
- Then make a right-click on EntitlementDataStore.ecml and click Delete and then Yes
- Now reopen QuickBooks
If you are unable to open your company file from the new location, it means your data may be corrupted, try to restore a recent backup. If QuickBooks still will not open and have QuickBooks Has Stopped Working error, it means your QuickBooks installation is damaged.
Solution 4: Uninstall and Reinstall QuickBooks Using Clean Install
This tool helps you to remove the existing files and folders that have QuickBooks installation
Uninstall QuickBooks Program
- Press Windows + R keys together to open a Run
- Type appwiz.cpl and click OK
- Under Programs and Features select QuickBooks and click Uninstall
- Click Yes, If prompts you
- Click Next and choose Remove
- Then Next and then Remove
- It may take some time to uninstall QuickBooks from your computer
- Once installation wizard successfully uninstalled QuickBooks, click Finish
Reinstall QuickBooks using Clean Install Tool
- Download and Install QuickBooks Tools Hub
- Then double click on QuickBooks Tool hub icon on the desktop
- If it asks then, click on Yes
- Once QuickBooks Tool Hub opens up click on Installation Issues
- Click on Clean Install Tool
- Then choose your QuickBooks Version and Product Version (see an image below)
- Then click Continue
If this troubleshooting method does not work for you, move to the next process to correct it.
Solution 5: Create a New Windows Admin User
If you are still facing the same issue, it could be a cause for damaged Windows installation. You may need to create a new Windows user and use QuickBooks from there.
To create a new user in Windows 10
- Make a right-click on Start icon and select Settings
- Click Accounts
- Then Choose Family & other users
- Click on Add someone else to this PC
- Now follow on-screen instructions to create a new user in Windows 10
To create a new user in Windows 8
Swipe from the right edge of the screen, tap Settings and then tap Change PC settings. (If you are using a mouse, point towards the lower-right corner of the screen, drag the mouse pointer upwards, click on Settings, and later click Change PC settings.)
- Click Accounts, and later click on other accounts
- Click on add an account
- Enter the account info for the person to sign in to Windows. There are four ways to do this:
- If the person you are adding already has a Microsoft account, enter it now.
- If the person you are adding does not have a Microsoft account, you can use their email address to create one. Enter the email address that a person uses most frequently.
- If the person you are adding does not have an email address, tap or click Sign up for a new email address. It is free.
- If the person you are including is a child, Click on the add child’s account.
- Follow the given instructions to finish setting up the account.
Solution 6: Restart your system and Temporarily Disable your Anti-virus Program
- Reboot the computer.
- Open your QuickBooks Desktop.
These steps can fix the issue if it is not arising due to any significant reason. If the error persists, try disabling the anti-virus. Contact an IT professional or the anti-virus program’s help documentation to know how to disable the anti-virus program.
Winding Up
By following any of the above-stated methods, the users can quickly fix the error, “QuickBooks has stopped working” at the earliest. However, if somehow, none of the methods work in your favor, then you must take the assistance of our support team. The trained technical experts’ group makes sure that they deal with the lost QB connection in no time. You can quickly contact them by calling on the dedicated helpline numbers (855)-526-5749.
In case you are facing a technical issue with your QB software, then you must reach out to the service team, as for remote access and critical premise, they cater to individual stock and permanent solutions.
ProAccountingHub provides practical guidance on using QuickBooks to manage finances efficiently. Whether it’s tracking expenses or preparing for taxes, their tips help individuals and businesses stay organized and make smarter financial decisions. Focused on the latest QuickBooks features, ProAccountingHub simplifies financial management to help users reach their goals.
